Historical
Slack integration
How can I create custom alerts?
With SwiftCX’s user-friendly interface, creating custom alerts is a breeze. Define the triggers, and you’re good to go!
How are alerts sent to the team?
SwiftCX delivers alerts seamlessly via Slack on Zendesk, ensuring your team stays in the loop without skipping a beat.
Can alerts be sent to specific agents?
Absolutely! You can specify which agents or teams should receive each alert, making sure everyone stays well-informed.
Do I need any coding skills?
Nope! SwiftCX is designed with simplicity in mind. You’ll be a master of alerts in no time, coding skills or not.
Get ready to elevate your team’s productivity. Don’t let crucial information slip through the cracks. SwiftCX awaits!