SwiftCX helps support teams automate service excellence by creating, optimizing, and scaling AI agents that empower people, optimize ticket handling, and surface insights.
Value pillars
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Automated Service Excellence
Create and deploy routing, knowledge-base, and insights agents in minutes, connect every knowledge source with universal search, and handle routine work on day one.
Equip human agents with AI copilots that draft replies, surface the best sources, and learn from agent feedback for continuous improvement while keeping agents firmly in control.
Strategic Insight Advantage
Track sentiment, agent accuracy, and ROI in real time, turning every conversa
SwiftCX in the news
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