Performance management
Agent Insights
Empower leadership with the data they need to set their frontline staff up for success.
Performance management
Agent Insights
Empower leadership with the data they need to set their frontline staff up for success.
20%
Increase in productivity
35%
Decrease in attrition
65%
Increase in compliance
Performance management
Performance management
Agent workflow insights
Agent workflow insights
Agent workflow insights
We empower agents with their own stats, one click away. Leadership is empowereed with real-time and historical workflow insights, agent journey mapping, and more.
We empower agents with their own stats, one click away. Leadership is empowereed with real-time and historical workflow insights, agent journey mapping, and more.
Real-time alerts
Real-time alerts
Automated real-time monitoring
Automated real-time monitoring
Automated real-time monitoring
Support teams have some of the most demanding requirements for real-time data. They are often monitoring various stats and course correcting throughout the day. We make this easy by monitoring what's important to you. Select your data point, set your threashold, and we'll notify you in Slack when your attention is required.
Support teams have some of the most demanding requirements for real-time data. They are often monitoring various stats and course correcting throughout the day. We make this easy by monitoring what's important to you. Select your data point, set your threashold, and we'll notify you in Slack when your attention is required.
Automated reporting
Automated reporting
Reporting on auto-pilot
Reporting on auto-pilot
Reporting on auto-pilot
Imagine having your very own on-call analyst. That's what it's like with SwiftCX reporting. Simply set the parameters of the report you want and our system will deliver it, automatically, through Slack, at the times you specify. Fresh data, automated, on your terms.
Imagine having your very own on-call analyst. That's what it's like with SwiftCX reporting. Simply set the parameters of the report you want and our system will deliver it, automatically, through Slack, at the times you specify. Fresh data, automated, on your terms.
Look Inside
Are you ready to take your team's performance to the next level? Set up time with our team for us to show you around.
Look Inside
Are you ready to take your team's performance to the next level? Set up time with our team for us to show you around.