Agent assist

Empower your agents with AI to deliver customer excellence, hassle-free

Subtitle

Agent assist

Empower your agents with AI to deliver customer excellence, hassle-free

Polish your responses

Supercharge your team with powerful AI functionality

Craft the perfect reply to your customer's questions with no effort

Automatic responses

Guide the AI on the fly

Agent Assist analyzes and generates an immediate response. Being natively integrated into Zendesk, it will help you resolve each ticket quickly

Custom AI

Select sources you want to integrate

Power AI responses by integrating with ticket history feeds for each customer. Apply Macros defined in Zendesk and select items that can accompany your user's resolution

Summarize conversations

Reduce effort when reading each conversation

With the summarizer provided by our Agent Assist your focus is based on the next response. Reduce effort by scanning conversations and generating a summary in a single click.

Curious Minds

How can I create custom alerts?

With SwiftCX’s user-friendly interface, creating custom alerts is a breeze. Define the triggers, and you’re good to go!

How are alerts sent to the team?

SwiftCX delivers alerts seamlessly via Slack on Zendesk, ensuring your team stays in the loop without skipping a beat.

Can alerts be sent to specific agents?

Absolutely! You can specify which agents or teams should receive each alert, making sure everyone stays well-informed.

Do I need any coding skills?

Nope! SwiftCX is designed with simplicity in mind. You’ll be a master of alerts in no time, coding skills or not.

Jump Aboard

Get ready to elevate your team’s productivity. Don’t let crucial information slip through the cracks. SwiftCX awaits!

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